Asked Questions (FAQ's)
What hours are you available? During the week, we offer counseling during the day up to late afternoon hours.
Generally, Pam schedules clients on Tuesdays and Thursdays. However, both Pam and Chad are currently NOT accepting
new clients at this time. Please click the Referrals Page for a list of their trusted referrals. You may also contact your insurance for a list of other providers.
Do you take credit and debit cards? Yes. We accept cash, check, debit cards, and credit cards (Visa, Mastercard, and Discover).
How much do you charge for each session? The first appointment (intake appointment) is $125.
Individual counseling is $100 and couples counseling or family counseling is $120. These are 50 minute sessions.
Sometimes, some clients would like to schedule a half hour consultation; 30-minute sessions are $50.
Do you accept insurance?
Yes; Pam is an in-network provider for Aetna, Cigna, Humana, Sierra Health and Life, Health
Plan of Nevada, United Healthcare, Behavioral Healthcare Options, some EAP (Employee Assistance Programs) and Victim Witness.
Chad is an in-network provider for Sierra Health and Life, Health Plan of Nevada, United Healthcare
Options, Behavioral Healthcare Options, and Victim Witness. If you have a different insurance
(not listed) or not sure about your mental health coverage, both Chad and Pam can bill your insurance as out-of-network
providers if you have the PPO option for your insurance vs. the HMO. Upon request, they can also provide a
superbill (billing statements) that you may submit to your insurance for reimbursement.
You can also contact your insurance plan to find out if they will cover counseling or if Pam or Chad are
on their list of providers. But if you want to use your insurance, please consider the following issues that can come
Lack of confidentiality. Insurance companies require diagnosis
and other treatment information to determine benefits and authorize treatment.
Difficulty getting treatment authorized. Every plan has different requirements and standards for authorizations. There
is often a lengthy process in getting authorization for treatment. This can cause your treatment to be inconsistent,
broken up, and cause further delays in getting the help you need.
Please note that some insurance do not cover marriage
counseling, family counseling, or adjustment counseling, unless they are part of the treatment plan for a serious mental disorder
or drug/alcohol problem.
What do the initials (e.g., NCC, MFT, LCADC, MAC) after your names mean?
Therapists and counselors list their
credentials to let clients know about their education and professional license(s). Please click HERE to find out what the initials mean and the credentials that are associated with our names. You may also visit
our individual pages (Pam Cross, MS and Chad Cross, PhD) to find out more about us.
Can you send me the
intake paperwork before my appointment? Yes,
you can download the forms (intake packet or substance abuse assesment packet) by clicking here. Bring the completed forms with you when you come in for your appointment.
If you have any questions or need additional information, feel free to send us an email at email@example.com or complete the inquiry form.